Shipping policy

Thank you for shopping with Lucyskys . We are committed to providing a reliable and convenient delivery experience. This Shipping Policy explains our order processing times, shipping methods, estimated delivery times, and other important information regarding the shipment of your order.

Order Processing

Orders are typically processed within 1–3 business days after they are placed. During this time, we verify your order details, perform necessary quality checks, prepare your items, and arrange the shipment.

Orders placed on weekends or public holidays may begin processing on the next business day.

During periods of high order volume, promotional events, or holidays, processing may take slightly longer than usual. If we anticipate a significant delay with your order, we will contact you using the email address provided at checkout.

Shipping Time

Delivery times begin after your order has been processed and dispatched.

Standard Shipping: Approximately 7–15 business days

Expedited Shipping: Approximately 3–7 business days

Please note that these delivery times are estimates and may vary depending on the destination, local carrier operations, customs processing, weather conditions, or other circumstances outside our reasonable control.

Shipping Rates

We currently offer shipping to the United States, Canada, Australia, and other supported international destinations.

Our shipping options are as follows:

Free Standard Shipping: Orders of $59.00 or more
Standard Shipping: $5.90 for orders from $0.00 to $58.99
Expedited Shipping: $13.9 for eligible orders

The available shipping methods and applicable charges will be displayed at checkout before you complete your purchase.

Shipment Confirmation & Tracking

Once your order has been shipped, you will receive a shipment confirmation email containing your tracking information.

Please allow up to 24–48 hours for tracking information to become active after receiving your shipping confirmation.

Tracking updates are provided by the shipping carrier and may occasionally take additional time to appear.

Delivery Delays

While we make every effort to ensure orders arrive within the estimated delivery period, occasional delays may occur due to customs inspections, carrier disruptions, severe weather, peak shipping periods, or other circumstances beyond our control.

If your shipment is significantly delayed, please contact our customer support team and we will assist you in checking the status of your order.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information when placing an order.

If you notice an error in your shipping address, please contact us as soon as possible. We will make reasonable efforts to update the information before the order is dispatched, but we cannot guarantee that changes can be made once fulfillment has begun.

Lost or Damaged Packages

If your package arrives damaged, please retain the original packaging and the damaged item and contact our customer support team as soon as possible.

If your tracking information indicates that your package has been delivered but you have not received it, please first check around the delivery location and contact the shipping carrier. You may also contact us for additional assistance.

We will review shipping-related issues on a case-by-case basis and assist where reasonably possible.

International Shipping

International orders may be subject to customs inspections, import duties, taxes, or other charges imposed by the destination country.

Where applicable, these charges may be the responsibility of the recipient unless otherwise stated during checkout. Customs processing may also affect the estimated delivery time.