Return policy

We want you to be satisfied with your purchase. If you are not completely happy with your order, you may request a return within 30 days of receiving your item.

To be eligible for a return, the item must be unused, unworn, and in the same condition in which you received it. Items must also be returned with their original packaging, tags, and accessories where applicable.

Returns that do not meet the conditions outlined below may be refused.

Return Eligibility

To qualify for a return:

Items must be unworn, unused, and in their original condition.
All original tags must remain attached.
Items must be free from marks, stains, makeup, tanning products, or other visible signs of wear.
Items must not have any noticeable odors, including perfume, deodorant, body odor, smoke, or laundry detergent.
Swimwear and similar items must have the original hygiene protection intact.
Earrings and certain other hygiene-sensitive products cannot be returned for hygiene reasons.
Items must be returned with all original accessories and packaging, where applicable.
A receipt, order confirmation, or other proof of purchase may be required.

Please do not send returned items directly to the manufacturer. Contact our customer service team before returning your order so that we can provide the appropriate return instructions.

Non-Returnable Items

Certain products may not be eligible for return, including:

Final-sale or clearance items
Earrings and other hygiene-sensitive products
Items that have been worn, washed, altered, or damaged after delivery
Items without their original tags or required hygiene protection
Items returned after the 30-day return period

Any applicable return restrictions will be communicated where appropriate.

Refunds

Once we receive your return, we will inspect the item to determine whether it meets our return requirements.

We will notify you by email after the inspection and let you know whether your refund has been approved or declined.

If approved, the refund will be issued to your original payment method. Please allow approximately 1–3 business days for us to process an approved refund.

Depending on your bank, credit card provider, or payment service, additional time may be required before the refund appears in your account.

Original shipping charges are generally non-refundable unless the return is due to an error on our part or otherwise required by applicable law.

Late or Missing Refunds

If you have received confirmation that your refund was processed but have not yet received it, please first check your bank or payment account again.

You may then contact your credit card company or payment provider, as there may be a processing period before the refund is officially posted.

If necessary, contact your bank to confirm whether the refund is still being processed.

If you have completed these steps and still have not received your refund, please contact our customer service team.

Sale & Final-Sale Items

Items clearly marked as Final Sale are generally not eligible for return or refund, except where required by applicable law or where an item arrives defective, damaged, or incorrect.

Other promotional or discounted items may be subject to the return conditions displayed at the time of purchase.

Exchanges

We offer exchanges for eligible items that arrive defective, damaged, or incorrect.

If you receive an item with an issue, please contact us with your order information and, where appropriate, photos showing the problem. Our customer service team will review your request and provide further instructions.

For size, color, or preference changes, please contact us to determine whether an exchange or return is available for your order.

Damaged or Incorrect Items

Please inspect your order when it arrives.

If your item is damaged, defective, or different from what you ordered, contact us as soon as reasonably possible after delivery. Please include your order number and clear photographs of the item and packaging when applicable.

After reviewing the issue, we will work with you to provide an appropriate solution.

Return Shipping

Unless the item is defective, damaged, incorrect, or otherwise covered by applicable consumer protection requirements, customers are responsible for the cost of returning their items.

Return shipping costs are generally non-refundable.

We recommend using a trackable shipping service when returning your order. For higher-value items, you may also wish to purchase shipping insurance.

We cannot guarantee receipt of a returned package that does not have valid tracking information.

Please contact us before sending your return. Returns sent to an unauthorized address may not be accepted or processed.